Customer Service Manager

Location: Carroll County, Virginia 

Role Overview:

Pluck’d is seeking a Customer Service Manager to ensure customer orders are processed accurately, communicated clearly, and supported from order placement through delivery.

This role is responsible for managing customer communication, executing orders in NetSuite, and coordinating closely with sales, logistics, and the packhouse team to support reliable, on-time fulfillment. The Customer Service Manager plays a key role in maintaining strong customer relationships and delivering a consistent, high-quality experience in a time-sensitive fresh produce environment.

Key Responsibilities:

​

Customer Communication & Relationship Management

• Serve as the primary point of contact for customer service inquiries, ensuring timely, accurate, and professional responses.

• Build and maintain strong relationships with retail, wholesale, and distribution customers.

• Resolve complaints and concerns quickly while maintaining a customer-first mindset.

​​

Order Management & NetSuite Execution

• Oversee end-to-end order processing using NetSuite, including EDI order entry, tracking, adjustments, and billing.

• Monitor and manage fulfillment timelines, inventory accuracy, and shipping schedules in coordination with the packhouse and logistics teams.

• Utilize NetSuite dashboards and reports to provide real-time updates to customers and internal stakeholders.

​​

Cross-Functional Coordination & Improvement

• Identify opportunities to improve customer service processes, communication flows, and NetSuite usage.

• Generate and analyze NetSuite reports to monitor service levels, order accuracy, and customer feedback trends.

• Collaborate with sales, logistics, packhouse, and IT teams to resolve issues and support continuous improvement.

​

____________

​

Qualifications & Skills:

• 5+ years of customer service experience, preferably in order-driven or operational environments.

• Strong working knowledge of NetSuite, including order management and inventory modules.

• Excellent communication, organizational, and problem-solving skills.

• Ability to manage multiple time-sensitive orders with a high degree of accuracy.

• Comfortable working in a fast-paced, seasonal, perishable-goods environment.

• ​

Preferred (but not required)

• Experience in fresh produce, agriculture, food distribution, or other perishable goods industries.

• Familiarity with EDI processes and customer routing requirements.

​

____________

​

Why Join Pluck’d:

Pluck’d is on a mission to grow produce differently — smarter, fresher, and more sustainably. Joining now means you’ll help shape a company that values innovation and exceptional service from the very start.

Here’s what you can look forward to:

• Competitive pay and performance-based incentive programs

• Paid Time Off (PTO) and Paid Sick Leave

• Health, Dental & Vision Insurance Options

• Parental Leave (maternity & paternity)

• Overtime Pay where applicable

• Uniforms provided and cleaned at no cost

• A culture built around safety, respect, and growth for every team member

• The excitement of helping launch one of the region’s most advanced greenhouse facilities

Eligibility for certain benefits may vary based on role and employment status.

____________

​

Equal Opportunity Employer

We celebrate diversity, creativity, and fresh ideas. All qualified applicants are encouraged to apply, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.

​

ADA/ Reasonable Accommodation

The Company is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position, consistent with applicable law.